Standard delivery takes 5 to 7 working days. For gift sets it can take up to 14 working days. The estimated delivery time is shown under the price of every product on our website.
The price depends on the courier and where you want the parcel delivered (office, locker or address), and you see it at checkout before you pay. Delivery to a BoxNow locker is free, and with Speedy it is free for orders over €89.
No – we do not charge an additional fee for cash on delivery. You only pay the value of your order.
Yes, every shipment comes with a "View Before Payment" option. You can open the package and make sure you are receiving exactly what you ordered.
All shipments are insured at our expense. If you notice any damaged packaging or damage, please notify the courier upon receipt - we will replace the product free of charge.
You can return or exchange a product within the specified period according to our return policy. You can find all the conditions here: Return and exchange policy
You can reach us by phone at 0894 276 606, by email at info@hof.bg or through the contact form on the website. Our team will reply as soon as possible.
If the order has not been processed and shipped yet, you can change the address by contacting us at tel.: 0894 276 606, email: info@hof.bg or through the form on the website.
Once the shipment is shipped, you will receive an email with a tracking number and a link to the courier company (Econt/Speedy/BoxNow/Sameday).
Yes, we can add gift wrapping to your order. Please note this when finalizing your order or contact us for more information.
Yes! Follow our website, newsletter and social networks for current promotions, discounts and exclusive offers for subscribers.
Please notify us immediately upon receipt of the shipment via email: info@hof.bg or the form on the website. We will replace or return the product free of charge.
We accept both electronic card payments (MasterCard, Visa, Apple Pay, Google Pay, American Express) and cash on delivery , at no additional charge.
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